Reminder After Receipt of Shipment
Be sure to check the products thoroughly upon receiving the parcel, any order discrepancy or damage must be reported within 5 days of invoice. For assistance on missing or damaged items, please provide the information here. You may return or exchange items purchased within 90 days from original purchase date (order date).
Standard Order Return and Refund Policy
Any unopened product within 30 days after original purchase date (order date) will be applied to a full refund in the same payment method* of the purchase price (less shipping charges).
Any opened product within 30 days after original purchase date (order date) will be applied to a credit** on your Young Living account of the purchase price (less shipping charges).
Any opened or unopened product up to 90 days after original purchase date (order date) will be applied to a credit** on your Young Living account of the purchase price (less shipping charges and a 10% handling fee). The credit applied to opened product will be based on the percentage of the product returned.
*Excluding cash. Cash payment will be refunded as account credits.
**For example, if you return 50% of a product, then a credit of 50% (less shipping charges) will be applied to your Young Living account. Young Living reserves the right to review each return or exchange on a case-by-case basis.
Returning Essential Rewards (ER) Orders
Cancellation or return of any Essential Rewards order forfeits all unused Essential Rewards points and resets the monthly participation in the program to zero.
An additional 25% restocking fee will apply due to member’s failure to update his or her autoship template before the processing date.
After returning the ER order, if you would like to place a new ER order in the same month, please kindly contact Customer Service Team for assistance at 2897 5600 or hk@youngliving.com
The credit applied to opened product will be based on the percentage of the product returned. If you return 50% of a product, then a credit of 50% (less shipping charges) will be applied to your Young Living account. Young Living reserves the right to review each return or exchange on a case-by-case basis.
Return Merchandise Authorization (RMA) Number
For Hong Kong Orders
A Return Merchandise Authorization (RMA) Number must be obtained from Hong Kong Customer Service Team via email: hk@youngliving.com (*Please provide member ID, PIN and attach the invoice and photograph of order items) before returning any items to the Hong Kong office, and the RMA number must be displayed on the outside of the package. Young Living Hong Kong will not accept and may reject any returns without an RMA displayed and prepaid shipping (if applicable).
A Return Merchandise Authorization (RMA) Number must be obtained from Hong Kong Customer Service Team via email: hk@youngliving.com (*Please provide member ID, PIN and attach the invoice and photograph of order items) before returning any items to the Hong Kong office, and the RMA number must be displayed on the outside of the package. Young Living Hong Kong will not accept and may reject any returns without an RMA displayed and prepaid shipping (if applicable).
Not for Resale (NFR) Orders
A Return Merchandise Authorization (RMA) Number must be obtained from US Customer Service Team via email: HKNotForResale@youngliving.com (*Please provide member ID, PIN and attach the invoice and photograph of order items) before returning any items to the Hong Kong office, and the RMA number must be displayed on the outside of the package. Young Living Hong Kong will not accept and may reject any returns without an RMA displayed and prepaid shipping (if applicable). The refund will be processed by US Customer Service Team within 3-5 business days after the items are received at the local office.
A Return Merchandise Authorization (RMA) Number must be obtained from US Customer Service Team via email: HKNotForResale@youngliving.com (*Please provide member ID, PIN and attach the invoice and photograph of order items) before returning any items to the Hong Kong office, and the RMA number must be displayed on the outside of the package. Young Living Hong Kong will not accept and may reject any returns without an RMA displayed and prepaid shipping (if applicable). The refund will be processed by US Customer Service Team within 3-5 business days after the items are received at the local office.
Returning Products to Distributors
Retail customers returning products to Distributors will follow the same return policy.
The Distributor is responsible for returning the products to Young Living within 10 days of receiving the return.
Excessive returns may be deemed an abuse of Young Living’s return policy and may result in suspension of your return privileges and/or distributorship.
Young Living reserves the right for making decisions for all orders return.
Once you return or refund any orders, your team’s OGV, commission and rank adjustment will be affected.
The following items are excluded from our refund & exchange policy: promotional items, coupons, recycle bags and free gifts.
Payment Methods
For Virtual Office & Hotline, we accept Visa, MasterCard, and PayPal.
For Experience Centre, we accept Visa, Master, Paypal, Octopus, AliPay HK, WeChat Pay HK and Payme.
