Canada Return Policy
Once your Young Living order has arrived, be sure to check the products thoroughly upon receiving the parcel, any order discrepancy or damage must be reported within 5 days of delivery date (the date the tracking number shows it was delivered). You may return or exchange items purchased within 90 days from original purchase date (order date).
| Within 30 days or less of order date | Unopened | Refund to the same method of payment for the purchase price and applicable sales tax (minus shipping charges) |
|---|---|---|
| Within 30 days or less of order date | Opened | Credit on the customer’s Young Living account for the purchase price and applicable sales tax (minus shipping charges) |
| 31-90 days after order date | Opened or Unopened | Credit on the Young Living account for the purchase price and applicable sales tax (minus shipping charges and 10% handling/restocking fee) |
| Over 90 days after order date | Cannot be returned. | Credit on the Young Living account for the purchase price and applicable sales tax (minus shipping charges and 10% handling/restocking fee) |
NON-RETURNABLE ITEMS:
Items purchased with Reward Points
Promotional Items
PRODUCT KITS AND COLLECTIONS:
Any product kit and/or collection returned to Young Living must be complete; otherwise, the kit and/or collection will not be eligible for an exchange or refund. No individual items from a kit and/or collection will be eligible for a refund.
ITEMS RETURNED FOR YOUNG LIVING CREDIT:
The credit for opened products will be based on the percentage of the product returned. For example, if 50% of the product is returned, only a credit of 50% (minus shipping) will be credited to the account.
Order payments received via Square cannot be returned to the card utilized unless the return is completed in-person.
If a Square payment return cannot be completed in person, then the payment will be left as a credit on the Customer’s account.
*This is applicable for Square Terminal order payments at the Ontario Experience Centre (OEC) and/or Alberta Experience Centre (AEC).
