Work Smarter Hacks
Troubleshooting Guide
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Member Services Contact Information
Log-in with your username and password.
Available from Mondays to Fridays, 10AM to 7PM.
Globe Network Toll-Free: 1-800-8976-3524
Smart & PLDT Network Toll-Free: 1-800-1118-0022
Globe Network Toll-Free: 1-800-8976-3524
Smart & PLDT Network Toll-Free: 1-800-1118-0022
Available from Mondays to Fridays, 10AM to 7PM.
To start, click on the chat button below.
To start, click on the chat button below.
Available from Mondays to Sundays, 24 hours.
Send us your request via custserv.ph@youngliving.com
Send us your request via custserv.ph@youngliving.com
Available from Mondays to Sundays, 24 hours.
No need to wait in line for chat or call to resolve your inquiries! You can send your questions or requests anytime, anywhere. Wait for our Member Services reply within 24 to 48 business hours. Click here to view.
No need to wait in line for chat or call to resolve your inquiries! You can send your questions or requests anytime, anywhere. Wait for our Member Services reply within 24 to 48 business hours. Click here to view.
Topic of Concern
Essential Rewards
Please fill out our Express Help form get your concern resolved within 48 hours
To cancel your Essential Rewards subscription/template, use the Essential Rewards Cancellation Button in your Virtual Office. Just click on the Cancel ER Profile button that you'll find under the Processing Date of the Essential Rewards section to cancel your subscription.
Connect with us through Live Help or contact our Globe Network Toll-Free: 1-800-8976-3524 or Smart & PLDT Network Toll-Free: 1-800-1118-0022. All requests are subject for approval.
Connect with us through Live Help or contact our Globe Network Toll-Free: 1-800-8976-3524 or Smart & PLDT Network Toll-Free: 1-800-1118-0022. All requests are subject for approval.
Connect with us through Live Help or contact our Globe Network Toll-Free: 1-800-8976-3524 or Smart & PLDT Network Toll-Free: 1-800-1118-0022. All requests are subject for approval.
Shipping
If you are experiencing order delays or not receiving order notifications from the courier, answer the Shipping Concerns Jotform.
FLYING HIGH
- Contact Number: 09178219254 or 09686565066
- Contact Person: Rachelle Bimbuela
- E-mail: info@flyinghighexpress.com
- Hours of Operations: Monday to Saturday 8AM to 5PM (except Holidays)
- Track n Trace: https://flyinghighexpress.com/trace-your-package/
LBC
- Contact Number: 88585999
- Contact Person: LBC Customer Service - CCM
- E-mail: customercare@lbcexpress.com
- Hours of Operations: Monday to Sunday 9AM - 5PM (except Holidays)
- Track n Trace: https://www.lbcexpress.com/track/
Product
If you have received a wrong parcel, the order was returned to sender, and all other delivery concerns, answer the Shipping Concerns Jotform.
Connect with us by emailing custserv.ph@youngliving.com. All requests are subject for approval:
- Defective Diffuser: Send the accomplished email template to custserv.ph@youngliving.com
- Missing/ Mis- pulled/ Misdelivered/ Leaking/ Low Level Items: Send the accomplished email template to custserv.ph@youngliving.com
YLPH accepts diffuser return within 1 year from date of purchase if the Young Living QA team evaluates that the product was faulty due to a manufacturing defect under normal use.
Warranty does not cover the following:
1. Defects or damage resulting from use of the product other than its normal customary manner.
2. Defects or damage from misuse, accident or neglect.
3. Defects or damage from use of natural oils other than those supplied or sold by Young Living Essential Oils or an authorized distributor.
4. Defects or damage from use of natural oils other than essential oils.
5. Defects or damage from improper testing, operation, maintenance installation adjustment or any alteration or modification of any kind.
6. Breakage or damage caused by use of other than specified voltage.
7. Products disassembled or repaired by anyone. If there are signs that the diffuser has been opened, the warranty will be void.
8. Products with labels removed or illegible serial numbers.
9. Marring such as scratches on any plastic surface or any external parts resulting from normal use.
10. Damage resulting from normal wear and tear.
11. Damage resulting from use of metal cleaning tools to clean the unit.
Account Maintenance
Please fill out our Express Help form get your concern resolved within 48 hours
- The process will take 2-3 weeks before it is reflected.
- The request should be sent using the member's e-mail or the enroller's e-mail on file.
- There is no fee for one change within 30 days of enrollment. After the first request, the fee is 35 USD
Note that if the sponsor change is WITHIN 30 DAYS, the member's downline will move with them.
Send the accomplished e-mail template to Member Services. Click here to download the e-mail template.
We encourage the members to work with their uplines to resolve any concerns or issues they have. If they continue to experience issues, they can contact resolutions@youngliving.com to discuss further options.
Send the accomplished e-mail template to Member Services. Click here to download the e-mail template.
Please fill out our Express Help form get your concern resolved within 48 hours
Commissions
Connect with us through Live Help or contact our Globe Network Toll-Free: 1-800-8976-3524 or Smart & PLDT Network Toll-Free: 1-800-1118-0022. All requests are subject for approval
Please fill out our Express Help form get your concern resolved within 48 hours
Send accomplished email template to Member Services at custserv.ph@youngliving.com
Self Help Troubleshooting Guide
Connect with us through Live Help or contact our Globe Network Toll-Free: 1-800-8976-3524 or Smart & PLDT Network Toll-Free: 1-800-1118-0022. All requests are subject for approval
1. You have consecutively processed ER orders:
- 50 PV during NFR Market (January 2019 - backwards)
- 100 PV OTG Market (February 2019 - onwards)
2. You did not opt out of the ER program prior to earning the loyalty gift.
3. You did not have more than 1 skip month in a 12 month rolling period.
4. You did not cancel your qualified order wherein you should have earned your loyalty oil.
You can chat, or email Member Services for further inquiries.
Loyalty gifts will be delivered together with the qualified Essential Rewards orders:
- 3rd month gift (Orange 15ml) - will be delivered with the 4th month ER order
- 6th month gift (Lemongrass 15ml) - will be delivered with the 7th month ER order
- 9th month gift (Tea Tree 15ml) - will be delivered with the 10th month ER order
- 12th month Loyalty Oil - will be delivered with the 13th month ER order
- 24th month Loyalty Oil - will be delivered with the 25th month ER order and so on
You can chat, or email Member Services for further inquiries.
Connect with us through Live Help or contact our Globe Network Toll-Free: 1-800-8976-3524 or Smart & PLDT Network Toll-Free: 1-800-1118-0022. All requests are subject for approval
Here are 3 simple solutions that you can do if you are experiencing an invalid card error on your Virtual Office:
1. Remove the details of your current credit or debit card from the payment fields. Add back the correct details of your card.
2. Use another credit or debit card.
3. Change your payment method to Cash on Delivery (COD), Dragon Pay or change to virtual cards.
Visit these links for more information about our payment methods:
- Online Payment: bit.ly/YLPH-OnlinePayment
- COD: bit.ly/YLPH_CODPayment
Cheat Sheet
Didn’t find the topic of your concern here?
• For shipping updates, kindly expect an email and SMS notification for orders in transit or for orders that incurred a delay. To know the estimated lead time of delivery, visit our Corporate Update page for more info: bit.ly/YLPH-Updates
• Get your common concerns answered faster with the new Member Services Express Help. There's no need to queue in Live Help or send an email, just fill out the Express Help form of your concern and expect a response from our Member Services team within 48 hours: bit.ly/YLPH-ExpressHelp