Privacy Policy and Notice

This policy describes how Young Living Essential Oils (Australasia) Pty Ltd ABN 94 085 543 979 collects, processes, uses, discloses, or shares your information. When you use our sites, products, or services or otherwise form a relationship with us, we may obtain data from you and the devices you use to interact with us.

This policy is designed to provide transparency into our privacy practices and principles in a format you can navigate, read, and understand.

We commit to treat your personal information with care and respect and give you methods to contact us should you have any questions or concerns about the use of your information.

Finally, you may have received additional privacy documentation from us when you used a specific site, product, or service from us. In that case, the documentation you received should be read in conjunction with this Notice.

This policy explains:

The Scope of this Policy

This Policy describes the processing of information provided or collected on our sites and applications where this privacy policy is posted. In some instances, we may provide additional data privacy notices specific to certain products, practices, or regions. Those terms should be read in conjunction with this policy.

If you provide information to us on a third-party site or platform, the information you provide may be separately collected by the third-party site or platform. That third-party site or platform’s privacy practices will govern the use of your information. Choices you make on that third-party platform will not apply to our use of the information we have collected through our sites, products, or services.

Your Privacy Rights

You have the right to know, access, correct, transfer, restrict the processing of, opt-out from certain types of processing (e.g., targeted advertising, the sale of personal data, limit the use and disclosure of sensitive information, and profiling, as defined by applicable state or Commonwealth law(s)), and delete your personal information. If you choose to exercise any of these options, we will not discriminate against you for making that decision.

You can exercise your privacy rights by contacting us at DPO@youngliving.com or conduct.au@youngliving.com.au. When we receive a request to exercise a privacy right, we will review information we have collected about you (if any) with identifying information you may have provided us (such as a login, email address, mailing address, postcode, or transaction or order number) to authenticate your identity. If you use an authorised agent to submit a request, we may require the authorised agent to provide proof that you gave the agent signed permission to submit the request. We may also require you to directly confirm with us that you provided the authorised agent permission to submit the request.

There may be situations where we cannot grant your request. In such a situation, we will explain our reasoning to you and will honour your right to appeal when applicable.

Information Collected or Processed

In the preceding 12 months, Young Living may have collected or processed the categories of personal information that are identified below when you visit our websites. We generally collect the information listed below to secure, improve, and provide our services to our customers.

Browser Type;
Operating System;
Internet Service Provider;
IP address;
Date and time of your visit to our sites; and
Information about the website from which your system comes to or through our website.

Sources of Information

The sources from which personal information may have been collected or processed are the following: information that you provided to us, online tracking technologies, automatic data collection technologies, social media platforms and networks, business partners, etc. The purpose of such collection or processing include: providing our products and services, communicating with you, administering the Brand Partner program, marketing and promotional purposes (which may include targeted advertising), analytics and personalisation, security and fraud prevention, legal obligations, core business functions, the job applicant process, etc.

How We Disclose Information

Young Living does not sell (for monetary or other valuable consideration) or share (for cross-context behavioral advertising purposes) your personal information. However, we may disclose your information to our subsidiaries and affiliates, along with our service providers and third-party processors to provide services to you. We may also disclose your information with service providers and third parties when necessary to comply with laws and regulations; respond to subpoenas and court orders; exercise our legal rights or defend against legal claims; investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to our property or the physical safety of any person, or violations of our usage instructions and applicable terms and conditions; facilitate the financing or insuring of our business or a disposition of all or part of our business or assets, or as otherwise permitted or required by law. We may disclose anonymised or aggregated data at our discretion, in accordance with applicable laws.

If you post your information or content to our online forums or media sites, this information is public on the Internet. We are unable to prevent or control further use of this information and refer you to the third-party sites’ privacy policies and terms of use to learn more about their privacy practices.

Your Controls and Choices

You can control how and when you want to receive marketing emails from Young Living by clicking on the “unsubscribe” link located at the bottom of our email communications to you. This will not affect your receipt of administrative emails (for example, emails about your account, transactions, or policy changes) for your registered account.

Our Commitment to Protecting Information Belonging to Children

Our services are not intended for any person under the age of 18. We do not knowingly collect information via our sites, products, and services from users under the age of 18. If you use our Services, you represent that you are at least the age of majority under the laws of the jurisdiction of your place of residence. If you believe a person has provided us with personal information, please alert us at DPO@youngliving.com. If we learn that we have collected personal information from a minor, we will promptly take steps to delete such information and terminate the minor’s account.

Cookies and Other Technologies

Cookies are identifiers we transfer to your browser or device that allow us to recognise your browser or device and tell us how and when pages and features in our services are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features. We recommend you keep cookies activated. We have broken up our cookies into categories to help you understand what they do.

• Essential: These cookies are required to use our services. For example, they are necessary to access our website and login to your account.
• Performance: These cookies track how you interact with our website. For example, these cookies let us know which pages on our website load slowly or are not optimised for mobile use. We use this information to make improvements to our user experience.
• Functionality: These cookies track information about you to make using our website easier. For example, we may retain information such as your login status and viewing preferences.
• Marketing and Analytics: These cookies help us create targeted advertising experiences on our websites.

You can manage your cookie preferences on our cookie banner that pops up when you first visit our website.

We also offer a Live Chat service on the Young Living websites called Five9, which allows you to contact Young Living’s Member Services representatives. Five9 is a web-based live customer interaction service operated by Five9, a third-party, which provides a range of high-performance features, support and communication tools and APIs, and enables service employees to reach and assist visitors to the Young Living sites. By using the chat, you agree and consent to our use of Five9 to provide the Five9 service. Information you provide to Five9 forwards directly to our Member Services representatives. Such information includes:

Full name
IP address and/or device identifier
Video
Operating system
Session duration
Content of communication
Session duration
Language settings
Location data
Connection information, log files, and other diagnostic data

Global Privacy Control

If you would like to control the use of cookies and similar internet technologies on your computer, you can use web browsers listed with the Global Privacy Control tool built into them. These browsers limit cookie technologies and how they work while you browse the internet. You can find a list of browsers with the Global Privacy Control tool built into it here: https://globalprivacycontrol.org/#download.

The use of the website and web browsers located at the site above is at your own risk, subject to the agreements from those web browsers’ developers, and subject to their privacy policies. Young Living does not accept any liability associated with your use of the website above or the content you may download from that website.

Our Global Data Transfer Practices

We store and process your personal information on our servers located within the United States but may transfer your personal information to other countries outside of the United States for the purposes describe in this Privacy Policy. By using our websites, products, or services, you agree to the global transfer, process, and storage of your personal information.

Contacting Supervisory Authorities

If you would like to lodge a complaint against us, you may contact Young Living via writing by emailing conduct.au@youngliving.com.au. Young Living will respond within 10 days of receipt of a complaint. If your complaint remains unresolved, you may submit a complaint with the OAIC at https://www.oaic.gov.au. If you have trouble locating a privacy regulator, please contact our privacy office at DPO@youngliving.com and they will help you contact the appropriate enforcement agency.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. If we make any material changes to how we treat your personal information, we will notify you by email at the primary email address specified in your account and through a notice on our sites’ home page. You are responsible for ensuring we have an up-to-date email address to contact you. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

How to Contact Us

If you have any questions about how we process your information, you can contact us at:

Young Living Essential Oils Australasia Pty Ltd
Building B, Level 3, 3 Columbia Court Baulkham Hills NSW 2153
Email: DPO@youngliving.com or conduct.au@youngliving.com.au
This policy was last updated on: 12 December 2024