Local Delivery Service Policy

Customer Service Local Delivery Policy

Have your favorite products delivered right to your doorstep! Our local delivery service saves your time and allows you to enjoy hassle-free ordering via Virtual Office. To ensure the ordered items are delivered to you efficiently, our local delivery service policy is here for you to follow.

1. Order Placement

1.1 Order Placement Method

1.2 Valid Shipping Address

1.3 Changes or Cancellation Policy

1.4 Additional Fee

1.5 Order Processing Date

2. Delivery Service

2.1 Delivery Days & Time

2.2 Delivery Notification

2.3 Delivery Failure (max. 2 attempts)

2.4 Eligible Locations

3. Local Delivery Fee

4. From Purchase to Delivery

5. Return Policy

1. Order Placement

1.1 Order Placement Method

You can order Young Living products online anytime and anywhere by logging into Virtual Office.

Be sure to provide correct mobile phone number and delivery address when you place an order. Double check the Order Review Page before you click “Place Order”.

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1.2 Valid Shipping Address Reminder

To ensure your orders are successfully delivered to your door, please be reminded to provide a valid* shipping address as default in account before placing the orders.
The processed order will be cancelled if a member’s shipping address is not valid. This may also affect their commission, the accumulation of Essential Rewards points and qualification of the loyalty gifts.

Also, if you are placing Essential Rewards orders, and the current processing date is set between 25-31 of each month, we strongly recommend you to change the processing date to an earlier date, to ensure that your orders are processed during the month.

*A valid address should include flat and floor numbers, name of the building, building number, name of the street, name of the village, town or districts and territories (e.g. Taipa, Cotai and Coloane).

Steps

1. Please update and select the correct shipping address if you would like to place an ER order.

2. Please check your account if you have the updated address in both Main Account Address and Default Shipping Address column.

3. Please update your address book so that you can select your shipping address easily.

1.3 Changes or Cancellation Policy

Absolutely NO changes or cancellation of order is allowed after “Place Order” is pressed, including the revision of ordered items, ordered quantity, shipping address, recipient’s name and phone number. Please ensure your order is final before clicking the "Place Order" button and/or manage your ER template before your scheduled processing date.

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1.4 Order Processing Date

The cut-off time for order placement is 5pm Monday through Friday. Order placed after 5pm will be processed on the following business day.

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1.5 Additional Fee

For the orders cancelled after the “Place Order” button is clicked, a handling fee of HK$120 will be charged.

For Essential Rewards Order, an additional restocking fee of 25% and 2-way shipping charges will apply if Essential Rewards template is sent and shipped due to failure to update your Essential Rewards order in a timely manner.

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2. Delivery Service

2.1 Delivery Days & Time

Young Living products will be delivered to you within 3 to 6 business days depending on districts. 2-3 more business days will be required in remote areas*.

*Remote Area: Airport, Cheung Chau, Discovery Bay, Lamma Island, Lantau Island, Ma Wan, Mui Wo, Ngong Ping, Ping Chau, Sha Tau Kok, Tai O, Tung Chung (items will be delivered via SF Express)

Delivery will be arranged between 9:00am and 6:00pm from Monday to Friday (except for Public holidays). There is limited delivery service on Saturday.

Special delivery arrangements in view of recent epidemic development

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2.2 Delivery Notification

If a MOBILE phone number is provided, there will be a courtesy SMS notification a day before the actual delivery. If a HOME phone number is provided (which begins with 2 or 3), you will not receive any SMS notifications. You will receive a call 30 minutes prior to the actual delivery. Our logistics vendor will still deliver the ordered items to your designated address even if you have not picked up the call.

In order to maintain efficiency of delivery service to other members, you are not allowed to select the delivery date and time.

You have responsibility to sign off and confirm the receipt of all products.

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2.3 Delivery Failure (max. 2 attempts)

Our logistics vendor will send you a SMS to inform you of goods delivery failure.

Upon 2 failed attempts, your parcel will be returned to the warehouse. Your order will be cancelled and a handling fee of HK$120 will be charged on your account automatically. If your order is a Standard Order, you are required to log into Virtual Office and place a new order again. If it is an Essential Rewards Order, please contact us at HK@youngliving.com or 2897-5600.

Young Living will not be responsible for any loss of commissions or ER points due to unsuccessful deliveries.

Young Living is not liable for any loss or damage arising out of circumstances beyond Young Living’s control. These include but are not limited to any act or omission by receiver or property management office.

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2.4 Eligible Locations

Our local delivery service is for Hong Kong members only. We do not support delivery to Mainland China and other international locations. Please contact InternationalSupport@youngliving.com to find out how to ship to your location.

For locations without elevator, delivery service will be provided to the 1st - 3rd floors only. Eligible locations are subjected to the final decision by the logistics vendor. Members would be contacted by the logistics vendor when there are challenges in accessing the delivery location.

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