Essential Rewards FAQ
Share
Essential Rewards points are one of the ways that we love to give back to Young Living customers! When you sign up for Essential Rewards, not only do you get your monthly order shipped to you automatically, but you also get to enjoy points that can be used toward your favorite products, discounted shipping, and loyalty gifts for consecutive orders. To help you get started, here are answers to some of the most frequently asked questions about Essential Rewards:
General
Q: How do I sign up for the Essential Rewards program?
A: You may sign up in one of the two easy ways:
A: You may sign up in one of the two easy ways:
1.
Online through
Virtual Office
2.
By phone at 1800 189 889
Q: May I change the items in my Essential Rewards order and still receive all of the benefits of the program?
A: Yes. You may change the items any time until 12 a.m. (midnight), MYT, on your processing date (which is determined by you when you enroll in the program).
A: Yes. You may change the items any time until 12 a.m. (midnight), MYT, on your processing date (which is determined by you when you enroll in the program).
Q: May I make changes to my Essential Rewards order online?
A: Yes. You may make changes to your Essential Rewards order online at any time. However, you will need to contact Customer Services agents to cancel your order.
A: Yes. You may make changes to your Essential Rewards order online at any time. However, you will need to contact Customer Services agents to cancel your order.
Q: If I wish to cancel my enrollment in the Essential Rewards program, can I do so online?
A: No. All Essential Rewards enrollment cancellations must be over the phone with one of our helpful Customer Services agents.
A: No. All Essential Rewards enrollment cancellations must be over the phone with one of our helpful Customer Services agents.
Q: Do I need to place an order every month?
A: Yes. The Essential Rewards program offers rewards for shipments that process each month. Discounted shipping, earning loyalty gifts and rewards points, and maintaining higher rewards points percentages are contingent upon placing consecutive orders.
A: Yes. The Essential Rewards program offers rewards for shipments that process each month. Discounted shipping, earning loyalty gifts and rewards points, and maintaining higher rewards points percentages are contingent upon placing consecutive orders.
Q: Is a grace month still offered?
A: As of 1st November, 2016, the option to select a grace month is no longer available. Customers will not be able to select this option online or call and request it through Customer Services. If a customer misses two or more orders within a year, he or she will have to start over with loyalty gift qualification and will begin accumulating points again at the 10 percent level. Any previously earned loyalty gifts will not be available upon requalification.
A: As of 1st November, 2016, the option to select a grace month is no longer available. Customers will not be able to select this option online or call and request it through Customer Services. If a customer misses two or more orders within a year, he or she will have to start over with loyalty gift qualification and will begin accumulating points again at the 10 percent level. Any previously earned loyalty gifts will not be available upon requalification.
Earning Gifts
Q: How do I earn gifts through the Essential Reward program?
A: When you automatically place consecutive Essential Rewards orders, you can earn exclusive gifts. You’ll qualify for these gifts when you place consecutive Essential Rewards orders for 3, 6, 9, and 12 months. After 12 months, you’ll receive gifts after every additional 12 months of consecutive orders.
A: When you automatically place consecutive Essential Rewards orders, you can earn exclusive gifts. You’ll qualify for these gifts when you place consecutive Essential Rewards orders for 3, 6, 9, and 12 months. After 12 months, you’ll receive gifts after every additional 12 months of consecutive orders.
Q: How will I receive my gift?
A: The gift will be added automatically to the next processed Essential Rewards order. For example, if a customer reaches his or her third month in November, the gift for the third month would be added to the Essential Rewards order in December.
A: The gift will be added automatically to the next processed Essential Rewards order. For example, if a customer reaches his or her third month in November, the gift for the third month would be added to the Essential Rewards order in December.
Q: If I earn a gift and then don’t process an order, can I re-earn that gift?
A: No. You may only earn each gift one time. For example, you might earn the three-month gift and later cancel your Essential Rewards orders. If you start Essential Rewards again, the next gift you’ll be eligible for will be the six-month gift, not a second three-month gift. If you cancel your Essential Rewards order the month after you’ve earned a gift, the gift will come with your next processed Essential Rewards order, should you choose to reactivate in the program.
A: No. You may only earn each gift one time. For example, you might earn the three-month gift and later cancel your Essential Rewards orders. If you start Essential Rewards again, the next gift you’ll be eligible for will be the six-month gift, not a second three-month gift. If you cancel your Essential Rewards order the month after you’ve earned a gift, the gift will come with your next processed Essential Rewards order, should you choose to reactivate in the program.
Q: If I already have an active Essential Rewards order processing monthly, how do I receive my gift?
A: We began tracking customers’ consecutive Essential Rewards orders starting in October 2016, including the orders of those who maintained active Essential Rewards orders prior to this time. This means that October was the first month for everyone to begin qualifying for Essential Rewards gifts for consecutive orders. Once a customer achieves the threshold to receive a gift, it will be delivered with the next processed Essential Rewards order.
A: We began tracking customers’ consecutive Essential Rewards orders starting in October 2016, including the orders of those who maintained active Essential Rewards orders prior to this time. This means that October was the first month for everyone to begin qualifying for Essential Rewards gifts for consecutive orders. Once a customer achieves the threshold to receive a gift, it will be delivered with the next processed Essential Rewards order.
Q: Am I still able to switch between OTG and NFR markets and still qualify?
A: No. Under the new policy, the US NFR Essential Rewards and Promotions will be removed. To know more, click here for the new NFR Policy FAQs.
A: No. Under the new policy, the US NFR Essential Rewards and Promotions will be removed. To know more, click here for the new NFR Policy FAQs.
Q: Is the old Longevity Essential Rewards still effective?
A: Yes. All new customers who enroll on Essential Rewards on or before 30th September 2016 will be grandfathered into the old MY Longevity Gifts program (e.g. 3rd month Diffuser gift), including customers who are already on the existing program, until they qualify for the 12th month gift.
These customers will also qualify for the new loyalty gifts, starting October 2016.
A: Yes. All new customers who enroll on Essential Rewards on or before 30th September 2016 will be grandfathered into the old MY Longevity Gifts program (e.g. 3rd month Diffuser gift), including customers who are already on the existing program, until they qualify for the 12th month gift.
These customers will also qualify for the new loyalty gifts, starting October 2016.
Earning Points
Q: How many points do I earn for my Essential Rewards order?
A: You will receive points based on a percentage of your PV for each Essential Rewards order. The percentage you receive depends on how many months you have consecutively placed Essential Rewards orders. There is no limit to the amount of points you can earn in a month.
A: You will receive points based on a percentage of your PV for each Essential Rewards order. The percentage you receive depends on how many months you have consecutively placed Essential Rewards orders. There is no limit to the amount of points you can earn in a month.
1 – 3 months: 10 percent of each Essential Rewards order
4 – 24 months: 20 percent of each Essential Rewards order
25+ months: 25 percent of each Essential Rewards order
Q: How do I know which percentage I’m earning points at after the change in September 2016?
A: All customers who have previously processed consecutive Essential Rewards orders will earn points in the new system based on how many consecutive Essential Rewards orders they placed prior to 1 September 2016. For example, a customer who has processed 18 consecutive Essential Rewards orders will be at the 20 percent level. An individual who has processed 28 consecutive Essential Rewards orders will begin at the 25 percent level.
A: All customers who have previously processed consecutive Essential Rewards orders will earn points in the new system based on how many consecutive Essential Rewards orders they placed prior to 1 September 2016. For example, a customer who has processed 18 consecutive Essential Rewards orders will be at the 20 percent level. An individual who has processed 28 consecutive Essential Rewards orders will begin at the 25 percent level.
Q:
Is there a minimum PV for my order?
A: Yes. Your monthly Essential Rewards order in Malaysia must be at least 100 PV to qualify.
A: Yes. Your monthly Essential Rewards order in Malaysia must be at least 100 PV to qualify.
Redeeming Points
Q: How do I redeem my reward points?
A: You may redeem your points online at checkout by selecting “Apply Points” or by contacting Customer Services at 1800 189 889. More information on point redemption can be found by logging in to Virtual Office and viewing the ER tutorials .
A: You may redeem your points online at checkout by selecting “Apply Points” or by contacting Customer Services at 1800 189 889. More information on point redemption can be found by logging in to Virtual Office and viewing the ER tutorials .
Q: How many points may I redeem each month?
A: You may redeem up to 375 points each month.
A: You may redeem up to 375 points each month.
Q: If I cancel my Essential Rewards order, do I lose my points?
A: If you choose to cancel your enrollment in the Essential Rewards program, you forfeit all of your unused Essential Rewards points. You must contact Customer Services to cancel enrollment. Your monthly participation in the program, if resumed, will accumulate points again at the 10 percent level.
A: If you choose to cancel your enrollment in the Essential Rewards program, you forfeit all of your unused Essential Rewards points. You must contact Customer Services to cancel enrollment. Your monthly participation in the program, if resumed, will accumulate points again at the 10 percent level.
Q:
Do I retain points earned for returned products?
A: No. You will forfeit any points earned on products that you later return.
A: No. You will forfeit any points earned on products that you later return.
Q: How soon may I redeem points that I earn?
A: You earn points the minute your order is shipped. You may redeem points any time after you have participated in the program for two months.
A: You earn points the minute your order is shipped. You may redeem points any time after you have participated in the program for two months.
Q: When redeeming my points, do I go by the dollar amounts or the PV amounts in the price list?
A: When redeeming Essential Rewards points, use the PV amount rather than the dollar value. For example, if you have 50 points, you may redeem them for any product with a PV value up to 50. Points may only be redeemed for products with full PV values. Not all products are eligible, and items purchased with Essential Rewards points are not returnable.
A: When redeeming Essential Rewards points, use the PV amount rather than the dollar value. For example, if you have 50 points, you may redeem them for any product with a PV value up to 50. Points may only be redeemed for products with full PV values. Not all products are eligible, and items purchased with Essential Rewards points are not returnable.
Q: May I use my points for promotional products, such as discounted items?
A: You may buy any regularly available products at regular price as part of your Essential Rewards order, but you will not receive the discounted pricing if the item is part of your Essential Rewards points order. Some promotional items may not be available for purchase at all using Essential Rewards points. Essential Rewards kits are not eligible, and some products are restricted for a time after they are released, such as products launched during our annual International Grand Convention. Contact Customer Services at 1800 189 889 if you have questions about specific items.
A: You may buy any regularly available products at regular price as part of your Essential Rewards order, but you will not receive the discounted pricing if the item is part of your Essential Rewards points order. Some promotional items may not be available for purchase at all using Essential Rewards points. Essential Rewards kits are not eligible, and some products are restricted for a time after they are released, such as products launched during our annual International Grand Convention. Contact Customer Services at 1800 189 889 if you have questions about specific items.
Q: Do my points expire?
A: Yes. Unused points expire on a 12-month rolling basis, meaning they expire 12 months from when they were earned.
A: Yes. Unused points expire on a 12-month rolling basis, meaning they expire 12 months from when they were earned.
Shipping
Q: May I use my Essential Rewards points to pay for my shipping costs?
A: No. Points may only be redeemed for products with full PV values.
A: No. Points may only be redeemed for products with full PV values.
Q: May I select other shipping methods?
A: No. There's only one shipping methods available in YL Malaysia.
A: No. There's only one shipping methods available in YL Malaysia.
The below FAQS reference the enhancements made to the ER Program effective 1 September 2016.
Current* ER Point Accumulation**
1-6 months - 10%
7-12 months - 15%
12+ months - 20%
*Current ER Point Accumulation until 1 September 2016
NEW ER Point Accumulation**
1-3 months - 10%
4-24 months - 20%
25+ months - 25%
NEW Loyalty Gift** beginning 1 October, 2016
3 months - 1 x Orange (15ml)
6 months - 1 x AromaEase (5ml)
9 months - 1 x R.C. (15ml)
12 months - Exclusive Loyalty Blend
ER Anniversary (24 months and the annually) - Exclusive Blend created annually
** Malaysia and Singapore market requirement of 100 PV on ER order to qualify for the percentage accumulation & loyalty gift.
Q. As an existing customer on ER, do I qualify for the Loyalty Gifts?
A. Every YL customer participating in the ER program* is eligible to receive the ER Loyalty gifts; however, all ER participants start at month one in October 2016 or whenever a customer first enrolls on ER.
Customers who want to qualify for these bonus gifts must maintain a minimum of 100PV ER order and place consecutive orders for the specified number of months.
Customers who want to qualify for these bonus gifts must maintain a minimum of 100PV ER order and place consecutive orders for the specified number of months.
Q. How will I receive my free gift?
A. The free gift will be added to the ER order that processes following the qualifying consecutive month (3rd, 6th, 9th, 12th). For example, if a customer reaches their third month in December, the 3rd month gift would be added to their ER order in January.
Q. Can an ER Customer receive a gift from each of the thresholds multiple times?
A. A customer is eligible to receive a loyalty gift at any of the benchmarks (3, 6, 9, 12 months) once -- with the exception of the annual loyalty gift (starting at 24 months and then every 12 months after that). If a customer misses an ER order one month they will start their qualification count from the beginning AND that customer cannot re-qualify for a loyalty gift that they have already received.
Example: If a customer received the 3-month loyalty gift in their 4th month ER order and then misses their 5th ER order they would then need to start over with their 6-month loyalty gift qualification. When the customer reaches the 3-month mark for the second time they would not receive an additional 3-month loyalty gift; the next loyalty gift they are eligible to receive is at the 6-month loyalty gift.
Example: If a customer received the 3-month loyalty gift in their 4th month ER order and then misses their 5th ER order they would then need to start over with their 6-month loyalty gift qualification. When the customer reaches the 3-month mark for the second time they would not receive an additional 3-month loyalty gift; the next loyalty gift they are eligible to receive is at the 6-month loyalty gift.
Q. At what percentage level will an existing ER Customer accrue ER points at when the enhancements go into affect?
A. Existing ER customers will earn ER points, staring in September 2016, based on how many consecutive ER orders have processed up to the point of implementation of these enhancements.
Example: If a customer has consistently placed an ER order (minimum PV requirement met for market) for 18 consecutive months, they will begin accruing ER points at 20%. If a customer has consistently place an ER order (minimum PV requirement met for market) for 30 consecutive months, they will begin accruing ER points at 25%.
Example: If a customer has consistently placed an ER order (minimum PV requirement met for market) for 18 consecutive months, they will begin accruing ER points at 20%. If a customer has consistently place an ER order (minimum PV requirement met for market) for 30 consecutive months, they will begin accruing ER points at 25%.
Q. Will the grace month still be available with the ER program enhancements?
A. The grace month was designed to allow customers to skip an ER order without losing their ER point accumulation. As of 1 November 2016, the option to select a grace month will no longer be available. Customers will not be able to select this option online or call and request it through Customer Services. If a customer misses a month they will lose their ER points and have to start over with loyalty gift qualification (any previously earned loyalty gifts will not be available for re-qualification) and will begin accumulating points again at the 10% level.
Q. When will the enhancements of this program be in effect?
A. 1 September 2016: New Tiered Bonus Percentages
1 October 2016: New Loyalty Gifts (MY / SG)
1 October 2016: New Loyalty Gifts (MY / SG)
Q. What will happen to customers on track for the existing MY/SG Longevity Gifts Program?
A. All new customers who enroll on Essential Rewards on or before September 30, 2016 will be grandfathered into the existing SG/MY Longevity Gifts program (e.g. 3rd month Diffuser gift), including customers who are already on the existing program, until they qualify for the 12th month gift.
These customers will also qualify for the new loyalty gifts, starting October 2016.
These customers will also qualify for the new loyalty gifts, starting October 2016.
