Loyalty Rewards FAQ
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General
Q: How do I sign up for the Loyalty Rewards program?
A: You may sign up in one of two easy ways:
1) Choose your favourite Young Living products or Loyalty Rewards kit worth at least 100PV
2) Sign up for Loyalty Rewards through Virtual Office, or through Member Services via walk in to Experience Centre, Email at custservsingapore@youngliving.com, or contact us at 6911 0211
A: You may sign up in one of two easy ways:
1) Choose your favourite Young Living products or Loyalty Rewards kit worth at least 100PV
2) Sign up for Loyalty Rewards through Virtual Office, or through Member Services via walk in to Experience Centre, Email at custservsingapore@youngliving.com, or contact us at 6911 0211
Q: May I change the items in my Loyalty Rewards order and still receive all of the benefits of the program?
A: Yes. You may change the items any time until 12 midnight on your processing date (determined by you when you enrolled).
A: Yes. You may change the items any time until 12 midnight on your processing date (determined by you when you enrolled).
Q: May I make changes to my Loyalty Rewards order online?
A: Yes. You may make changes to your Loyalty Rewards order online any time before your processing date (determined by you when you enrolled). However, you will need to contact Member Services to cancel your order.
A: Yes. You may make changes to your Loyalty Rewards order online any time before your processing date (determined by you when you enrolled). However, you will need to contact Member Services to cancel your order.
Earning Gifts
Q: How do I earn gifts through the Loyalty Rewards program?
A: When you place consecutive Loyalty Rewards orders, you can earn exclusive gifts. You’ll qualify for these gifts when you place consecutive Loyalty Rewards orders for 3, 6, 9, 12, and 24 months. After 24 months, you’ll receive gifts after every 12 months of consecutive orders. For more information refer to our Loyalty Rewards.
A: When you place consecutive Loyalty Rewards orders, you can earn exclusive gifts. You’ll qualify for these gifts when you place consecutive Loyalty Rewards orders for 3, 6, 9, 12, and 24 months. After 24 months, you’ll receive gifts after every 12 months of consecutive orders. For more information refer to our Loyalty Rewards.
Q: How will I receive my gift?
A: The gift will automatically be added to your next qualifying (100PV) Loyalty Rewards order.
A: The gift will automatically be added to your next qualifying (100PV) Loyalty Rewards order.
Q: If I earn a gift and then don’t process an order, can I re-earn that gift?
A: No, you may only earn each gift one time. For example, you might earn the 3 month gift and later cancel your Loyalty Rewards orders. If you start Loyalty Rewards again, the next gift you’ll be eligible for will be the 6 month gift, you are not eligible for a second 3 month gift. If you cancel your Loyalty Rewards order the month after you’ve earned a gift, the gift will come with your next processed Loyalty Rewards order should you choose to reactivate in the program.
A: No, you may only earn each gift one time. For example, you might earn the 3 month gift and later cancel your Loyalty Rewards orders. If you start Loyalty Rewards again, the next gift you’ll be eligible for will be the 6 month gift, you are not eligible for a second 3 month gift. If you cancel your Loyalty Rewards order the month after you’ve earned a gift, the gift will come with your next processed Loyalty Rewards order should you choose to reactivate in the program.
Q: If I already have an active Loyalty Rewards order processing monthly, how do I receive my gift?
A: We will begin tracking members’ consecutive Loyalty Rewards orders starting September 2016, including those who maintained active Loyalty Rewards orders prior to this time. This means that September is the first month for everyone to begin qualifying for Loyalty Rewards gifts for consecutive orders. Once a Brand Partner achieves the threshold to receive a gift, it will be delivered with the next processed Loyalty Rewards order.
A: We will begin tracking members’ consecutive Loyalty Rewards orders starting September 2016, including those who maintained active Loyalty Rewards orders prior to this time. This means that September is the first month for everyone to begin qualifying for Loyalty Rewards gifts for consecutive orders. Once a Brand Partner achieves the threshold to receive a gift, it will be delivered with the next processed Loyalty Rewards order.
Earning Points
Q: How many points do I earn for my Loyalty Rewards order?
A: You will receive points based on a percentage of your PV for each Loyalty Rewards order. The percentage you receive depends on how many months you have consecutively placed Loyalty Rewards orders.
1–3 months: 10 percent of each Loyalty Rewards order
4–24 months: 20 percent of each Loyalty Rewards order
25+ months: 25 percent of each Loyalty Rewards order
A: You will receive points based on a percentage of your PV for each Loyalty Rewards order. The percentage you receive depends on how many months you have consecutively placed Loyalty Rewards orders.
1–3 months: 10 percent of each Loyalty Rewards order
4–24 months: 20 percent of each Loyalty Rewards order
25+ months: 25 percent of each Loyalty Rewards order
Q: How do I know which percentage I’m earning points at after the change in September 2016?
A: All members who have previously processed consecutive Loyalty Rewards orders will earn points in the new system based on how many consecutive Loyalty Rewards (LR) orders they placed prior to September 1. For example, a Brand Partner who has processed 18 consecutive Loyalty Rewards orders will be at the 20 percent level. An individual who has processed 28 consecutive Loyalty Rewards orders will begin at the 25 percent level.
A: All members who have previously processed consecutive Loyalty Rewards orders will earn points in the new system based on how many consecutive Loyalty Rewards (LR) orders they placed prior to September 1. For example, a Brand Partner who has processed 18 consecutive Loyalty Rewards orders will be at the 20 percent level. An individual who has processed 28 consecutive Loyalty Rewards orders will begin at the 25 percent level.
Q: Is there a minimum PV for my order?
A: Yes. Your monthly order must be at least 100 PV.
A: Yes. Your monthly order must be at least 100 PV.
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Redeeming Points
Q: How do I redeem my reward points?
A: You may redeem your points through your Virtual Office or by contacting Member Services via email at custservsingapore@youngliving.com, walk-in to Young Living Experience Centre or phone at +65 6911 0211.
A: You may redeem your points through your Virtual Office or by contacting Member Services via email at custservsingapore@youngliving.com, walk-in to Young Living Experience Centre or phone at +65 6911 0211.
Q: How many points may I redeem each month?
A: You may redeem up to 375 points each month.
A: You may redeem up to 375 points each month.
Q: If I cancel my Loyalty Rewards order, do I lose my points?
A: If you cancel your Loyalty Rewards order, you forfeit all of your unused Loyalty Rewards points, and your monthly participation in the program, if resumed, your earnings will start over at the 10-percent tier.
A: If you cancel your Loyalty Rewards order, you forfeit all of your unused Loyalty Rewards points, and your monthly participation in the program, if resumed, your earnings will start over at the 10-percent tier.
Q: Do I retain points earned for returned products?
A: You will forfeit any points earned on products that you later return.
A: You will forfeit any points earned on products that you later return.
Q: How soon may I redeem points that I earn?
A: You earn points the minute your order is shipped. You may redeem points any time after you have participated in the program for two months.
A: You earn points the minute your order is shipped. You may redeem points any time after you have participated in the program for two months.
Q: When redeeming my points, do I go by the wholesale price or the PV?
A: When redeeming Loyalty Rewards points, use the PV amount rather than the wholesale price. For example, if you have 50 points, you may redeem them for any product with up to 50PV. Points may only be redeemed for products with full PV values.
A: When redeeming Loyalty Rewards points, use the PV amount rather than the wholesale price. For example, if you have 50 points, you may redeem them for any product with up to 50PV. Points may only be redeemed for products with full PV values.
Q: May I use my points for promotional products, such as discounted items?
A: You may buy any regularly available products at regular price as part of your Loyalty Rewards order, but you will not receive the discounted pricing if the item is part of your Loyalty Rewards points order. Some promotional items may not be available for purchase at all using Loyalty Rewards points. Contact Member Services at +65 6911 0211 if you have questions about specific items.
A: You may buy any regularly available products at regular price as part of your Loyalty Rewards order, but you will not receive the discounted pricing if the item is part of your Loyalty Rewards points order. Some promotional items may not be available for purchase at all using Loyalty Rewards points. Contact Member Services at +65 6911 0211 if you have questions about specific items.
Q: Do my points expire?
A: Yes. Unused points expire on a 12-month rolling basis, meaning 12 months after they were earned.
A: Yes. Unused points expire on a 12-month rolling basis, meaning 12 months after they were earned.
Shipping
Q: May I use my Loyalty Rewards points to pay for my shipping costs?
A: No. Points may only be redeemed for products with full PV values.
A: No. Points may only be redeemed for products with full PV values.
Contact Us
Young Living Singapore Pte Ltd
111 Somerset Road #05-18 TripleOne Somerset Singapore 238164
CUSTOMER CARE: +65 6911 0211
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