Essential Rewards

You may sign up in one of two easy ways:

1. Online through Virtual Office > ‘Monthly ER Order’
2. By sending in your completed Essential Rewards order form to Member Services via email at custserv@youngliving.com.au (Australia) or custserv@youngliving.com.nz (New Zealand)

The benefits of the Essential Rewards program include monthly PV promotions, Loyalty gifts, access to exclusive Essential Rewards Bundles and Reward Points.

Essential Rewards makes ordering Young Living products easy! Have the products you use and need shipped straight to your door every month without ever running out. Young Living members on Essential Rewards can qualify for special bonuses - such as rewards points, which can be redeemed for FREE Young Living products.

For those members taking advantage of Young Living’s generous compensation plan, a minimum 100 PV Essential Rewards order ensures you qualify at the minimum rank - no forgetting to place a qualifying order!

You can order anything you like on Essential Rewards! We recommend ordering items you use on an everyday basis, such as our powerful superfruit drink NingXia Red and Thieves Spray. Young Living has a fantastic range of everyday household goods, such as toothpaste, mouthwash, skin-care products, shampoos and conditioners, meal replacements, health supplements and other items you would normally buy at your local supermarket. You can also pick and choose from our range of therapeutic-grade essential oils to complete your collection.

Have you ever wondered why sometimes; you’ll go to redeem your Essential Rewards (ER) points only to find that the PV value of the item you want to order doesn’t quite match up to the number of ER points you need to redeem? Understanding the difference between PV and Essential Rewards points is the answer!

How is PV determined
The PV value is typically equal to the US wholesale price without VAT (Value Added Tax). For example, Lavender 15 ml costs $25.25 wholesale (US price) and the PV value is also 25.25. This is considered a full PV product. However, there are instances where the PV value is less than the US wholesale price. These are considered partial PV products. For example, the Dewdrop Diffuser costs $29.95 (US price) and the PV value is 10. Other partial PV products include Melissa, Rose, Ningxia Wolfberries, NingXia Zyng, Slique Bars and the Einkorn product line to name a few.

Essential Rewards points
When the Essential Rewards (ER) programme was launched, it was decided that 1 point would be equal to $1 USD. At the time, almost all Young Living products were full PV products and so redeeming ER points quickly became associated with the PV value of a product, even though the ER point value and PV value are two separate things. For example, a Brand Partner would need to redeem 25.25 points to order Lavender 15 ml with ER points.

Partial PV Items
Up until this point, it was decided that Brand Partners would not be able to redeem ER points to purchase partial PV products, which at that time only applied to a handful of products (i.e., diffusers, Rose, and Melissa essential oils). It is important to note that we have now relaxed our rules to allow partial PV products to be ordered with ER points. Please refer to the Price List for the exact number of Essential Rewards points required for redemption on partial PV Products, Collections and Bundles, noting that this is not always the same as the item’s PV. You will notice that the ER points required for redeeming partial PV items is higher than the item’s PV. Also note the ER point redemption amount for these partial PV items will only be shown, when you are at the checkout page in the VO.

Items that cannot be redeemed using Essential Rewards points include Starter Bundles, charity oils, items with 0PV such as accessories and tools, and shipping charges*.

* Note that this list is subject to change.

Essential Rewards orders require a minimum monthly spend of 50 PV. Each product in our price list has an assigned PV (Personal Volume) value. You can order anything you like as long as the total PV is at least 50. And as an added bonus, every month you will earn rewards points which you can redeem for free Young Living products!

If you want to qualify for the loyalty gifts, you will need to spend 100 PV per month.

If you make no changes to your Essential Rewards template, you will receive the same product order as the month prior. We recommend ordering items you use on an everyday basis to avoid having to make changes to your Essential Rewards. The easiest way to change your Essential Rewards is to login to your Virtual Office and click the link on the left-hand panel that says ‘Monthly ER Order’ > ‘Change Order’. Remember to click ‘Save Changes’ before exiting the Virtual Office.

If you need help making changes to your Essential Rewards, Phone, Live Chat or Email Member Services at least four days before your order is due to be processed. For example, if you wish to change your order and it is due for processing on April 1, you will need to notify Member Services no later than March 27, otherwise your order will remain the same as the month prior.

Yes, you can opt out by logging into your Virtual Office, click on ‘Monthly ER Order’ > Change Processing Date > ‘Cancel ER Subscription’. You can also contact Member Services at least 4 days before your order processes and request to opt out. IMPORTANT NOTE: Removing items from your Essential Rewards template and not replacing them, does not cancel that order. The order will still process and contain the previously saved items.

No, your 3rd month gift will be sent out in your 4th consecutive Essential Rewards order of 100 PV or more. If you cancel after your 3rd month you will not receive your gift.

You may use your credits towards your Essential Rewards in your Virtual Office: My Monthly Order, click on Manually Process > Process Today, this will take you to the Checkout Payment Screen where you can apply some or all of your account credits to your monthly order. If there is a remaining balance on the order, your primary payment method on file will be charged. Just be sure to do this BEFORE your scheduled processing date. If you need help, contact Member Services before your order processes for the month, and your credits can be applied by the Member Services Representative You may contact Member Services via live chat, email custserv@youngliving.com.au or phone 1300 28 9536 (1300 AU YLEO).

Yes, you can update your Essential Rewards processing date through your Virtual Office under ‘Monthly ER Order’. You may select any available date under ‘Change Processing Day’. Alternatively, you may process your Essential Rewards order by selecting ‘Process Today’.

Yes, the Essential Rewards must be processed each month to maintain incentives. Brand Partners may have one skip month every rolling 12 months. During this month you will not be eligible to receive Rewards Points or any other associated benefits. To skip a month in your Virtual Office: My Monthly Order > Change Processing Date, then select a date the following month. Remember to ‘Save Changes’. Skip months can also be applied by contacting Member Services via live chat, email custserv@youngliving.com.au or phone 1300 28 9536 (1300 AU YLEO).

If you have received a payment failure email or text, please contact Member Services at your earliest convenience to rectify. Your Essential Rewards benefits may be impacted, and the order cancelled if it remains unpaid. You may contact Member Services via live chat, email custserv@youngliving.com.au or phone 1300 28 9536 (1300 AU YLEO).

To receive Unilevel commissions, members must place a minimum 100PV order within the calendar month. This can be either a Standard Order or an Essential Rewards Order. For more information on the compensation plan please review the Compensation Plan Brochure.

While the products in your Essential Rewards template are saved, the stock will not be allocated to your order until the order has been processed. As such, we cannot guarantee that the product you have selected will be available for your order. For this reason, we highly recommend utilising the PV Assistant tool in your Virtual Office. This will ensure that your Essential Rewards PV will not fall below your quota. Check out this easy step by step guide on How to Set Up PV Assistant.

When you automatically place consecutive Essential Rewards (ER) orders of 100 PV or more, you can earn exclusive gifts. You’ll qualify for these gifts when you place consecutive Essential Rewards orders for 3, 6, 9 and 12 months. After 12 months, you’ll receive gifts after every 12 months of consecutive orders of 100 PV or more.

Please note: The 100 PV requirement for qualifying for the loyalty gifts must be on one Essential Rewards order per month. No exceptions will be made to combine the PV of other orders placed in the same month to make up the total of 100 PV. Qualifying orders must be Essential Rewards orders only. Standard Orders are not eligible for loyalty gifts.

The gift will automatically be added to your next Essential Rewards order of 100 PV or more. The free gift will be added to the ER order of 100 PV or more that processes following the qualifying consecutive month (3rd, 6th, 9th, 12th). For example, if a member reaches their 3rd month in December, the 3rd month gift would be added to their ER order in January, provided their January order is 100 PV or more.

No, as the Loyalty gift will automatically add to your Essential Rewards order of 100 PV following the qualifying months (3, 6, 9, 12) you will forfeit your Loyalty gift when you opt out of the Essential Rewards program.

No, Brand Partners are eligible to receive each Loyalty gift once. Essential Rewards Brand Partners will be eligible to receive a loyalty gift at any of the benchmarks (3, 6, 9, 12 months) once. The 12-month gift will automatically process annually thereafter.

Should the Essential Rewards program be cancelled, or if 2 or more skip months are taken in a 12 month period, the Loyalty gift qualification count will restart and will automatically bypass any loyalty gifts that have already been received.

No, you may only earn each gift one time. A member is eligible to receive a loyalty gift at any of the benchmarks (3, 6, 9, 12 months) once - with the exception of the annual loyalty gift (starting at 24 months and then every 12 months after that). If a member misses an ER order for two or more months they will start their qualification count from the beginning AND that member cannot re-qualify for a loyalty gift that they have already received. If you cancel your Essential Rewards order the month after you’ve earned a gift, the gift will come with your next processed Essential Rewards order of 100 PV or more should you choose to reactivate in the program.

Example: If a member received the 3 month loyalty gift in their 4th month ER order and then misses their 5th & 6th ER order they would then need to start over with their 6 month loyalty gift qualification. When the member reaches the 3 month mark for the second time they would not receive an additional 3 month loyalty gift; the next loyalty gift they are eligible to receive is at the 6 month loyalty gift, after 6 consecutive months of 100 PV.

You will be eligible to qualify for this incentive when you start placing 100 PV Essential Rewards orders at any time to begin participation. As this is an ongoing incentive, members can join at any time, and when they reach the benchmarks for consecutive Essential Rewards orders of 100 PV or more, the loyalty gifts will be added to their order.

Yes to both, provided you join the Essential Rewards Program and start placing consecutive orders of 100 PV.

If the member is already on Essential Rewards overseas and then joins Essential Rewards in Australia or New Zealand at 100 PV, without skipping a month, they will continue to earn the gifts.

Brand Partners are allowed one skip month every rolling 12 months without affecting their earning % or Loyalty Gift participation. To skip a month in your Virtual Office: My Monthly Order > Change Processing Date, then select a date the following month. Remember to ‘Save Changes’. Please contact Member Services to inquire about the Terms & Conditions regarding skip months. Two or more skip months in a 12 month period will reduce your points earning percentage to 10% and will also affect your Loyalty Gift eligibility.

The Rewards Points earnings are based on the percentage of PV on the Essential Rewards order. The percentage depends on how many months the Essential Rewards has processed consecutively.

Example: If an Essential Rewards order is 100 PV and the earning percentage is 20%, you will receive 20 Rewards Points from the order.

You may find this information on your Virtual Office under Monthly ER Order > Rewards Points.

You can easily check the balance of your rewards points in Virtual Office. When you login, you will see your ‘Rewards Points Balance’ highlighted in a blue box on the left-hand side of the Welcome page of your Virtual Office. You can also check your balance by contacting Member Services.

400 Rewards Points can be redeemed per month, provided that an Essential Rewards order has been processed within the last 30 days. If you wish to redeem more than 400 points, for example on a Collection of products, please contact Member Services for assistance with processing your order.

If you cancel out of the Essential Rewards program, you forfeit all of your unused Essential Rewards points. Your monthly participation in the program, if resumed, starts over at the 10% tier.

IMPORTANT NOTE: If you have 3 consecutive months of no ER orders/cancelled ER orders, you will be automatically opted out of the program and all unused points will be forfeited.

Yes, at any time. To voluntarily cancel your Essential Rewards subscription, simply login to your Virtual Office and click ‘Monthly ER Order’, then click on ‘Change Processing Date’ > ‘Cancel ER Subscription’ or contact Member Services to request cancellation. Upon cancelling your Essential Rewards, you will forfeit your accumulated Essential Rewards points.

Brand Partners are allowed one skip month every rolling 12 months without affecting their earning % or Loyalty Gift participation. If one month is skipped in a 12 month period, your Reward Points will not be forfeited. To skip a month in your Virtual Office: My Monthly Order > Change Processing Date, then select a date the following month. Remember to ‘Save Changes’. Please contact Member Services to inquire about the Terms & Conditions regarding skip months. Two or more skip months in a 12 month period will reduce your points earning percentage to 10% and will also affect your Loyalty Gift eligibility.

The Rewards Points earned by the returning order/product will be retracted from your Rewards Points balance. Returns may alter your Rewards Points percentage, monthly PV Promotions and Loyalty gift qualifications.

You will start earning points the minute your order is shipped. You may redeem your points after you have participated in the program for two consecutive months.

The Rewards Points value refers to the PV of a product. This means that there is no exact Rewards Points to dollar value conversion. One Rewards Point equals one PV.

Example: If the Rewards Points balance is 50, you may redeem product that is 50 PV or less.

In many cases, the PV amount for the item is the same as the ER points required for redemption, however this is not always the case, particularly for partial PV Products, Collections and Bundles.

Please refer to the Price List for the exact number of Essential Rewards points required for redemption on partial PV Products, Collections and Bundles, noting that this is not always the same as the item’s PV.

The ER point redemption amount will also be shown when you check out in the VO.

Items that cannot be redeemed using Essential Rewards points include Starter Bundles, charity oils, items with 0 PV such as accessories and tools, and shipping charges.

*Note that this list is subject to change.

No, you can only redeem product that is equal to or less than your Rewards Points balance.

All your favourite products, diffusers and collections are redeemable on ER Points however this excludes Starter Bundles, Charity Oils, Accessories and Tools which have no PV value.

Products that can be redeemed via Rewards Points will display a purple flag next to the PV balance under ‘Standard Order’ in the Virtual Office. Products without the purple flagged cannot be redeemed via Rewards Points. You will also find products redeemable will be displayed in the Price List and on the Virtual Office at checkout.

Reward Points cannot be used to pay for orders, for promotional products, offers or discounts. This is because they have no ‘cash’ value.

This depends on the markets policies regarding Rewards Points orders for international Brand Partners. We recommend contacting the specific market for the most accurate information.

International Brand Partners can redeem up to 125 Rewards Points in Australia if the order is collected in person from the Sydney or Perth Product Pickup Centres. Proof of identity may be requested to collect the Rewards Points order.

International Brand Partners cannot process Rewards Points orders to be shipped in Australia or New Zealand.

No, Rewards Points are gained through Essential Rewards orders only.

No, Rewards Points cannot be transferred to another account.

Yes, Rewards Points expire on a 12-month rolling basis after they are earned. Rewards Points expire on the 15th of the month, regardless of the date received in the previous year. You may find this information under ‘Rewards Points’ in ‘Monthly ER Order’. It is recommended to use your Rewards Points every 6 to 9 months to ensure that your points do not expire.

Example: If the Rewards Points were received on November 10th, these points will expire in the following year on November 15th.

The shipping costs are listed below for Australia and New Zealand

Up to 5 bottles of essential oils only: $9.50 AUD / $12.00 NZD
Orders under $400: $12.90 AUD / $18.50 NZD
Orders $400 to $599.99: $14.90 AUD / $19.50 NZD
Orders $600 to $799.99: $17.90 AUD / $20.50 NZD
Orders $800 and over: $20.90 AUD / $22.50 NZD
For international shipping, please contact Member Services in the US on custser@youngliving.com or phone 1-800-371-3515

Yes, orders can be collected from the Sydney and Perth Product Pickup & Experience Centres.

No, Rewards Points may only be redeemed for product and may not be used to cover shipping costs.