Young Living Philippines Corporate Updates
Manila and Rizal Same-Day Delivery Frequently Asked Questions
Now you can place an order and get it delivered on the same day! Same-day delivery is available for both Quick Orders and Essential Rewards orders paid before 9AM PHT for Metro Manila and selected areas in Rizal:
• Caloocan, Metro Manila
• Las Piñas, Metro Manila
• Makati, Metro Manila
• Malabon, Metro Manila
• Mandaluyong, Metro Manila
• Manila, Metro Manila
• Marikina, Metro Manila
• Muntinlupa, Metro Manila
• Navotas, Metro Manila
• Parañaque, Metro Manila
• Pasay, Metro Manila
• Pasig, Metro Manila
• Pateros, Metro Manila
• Quezon City, Metro Manila
• San Juan, Metro Manila
• Taguig, Metro Manila
• Valenzuela, Metro Manila
• Angono, Rizal
• Antipolo, Rizal
• Cainta, Rizal
• Rodriguez, Rizal
• San Mateo, Rizal
• Taytay, Rizal
Orders paid beyond the cut-off time will be delivered the following day. Please keep your address and phone number information updated in the Virtual Office to ensure successful delivery.
To ensure that your order will be delivered on the same day, kindly place and pay your order before 9AM PHT. Your order should arrive on or before 8PM PHT.
All payment method types are accepted in our same-day delivery if the order is paid before 9AM PHT.
The same-day delivery service is not applicable to the following:
• Orders paid on Sundays
• Orders under review
• Orders affected by system-related issues
• During promotions, holidays, inclement weather, and other unforeseen events.
Any authorized person can receive your order. However, the 2nd delivery attempt may arrive the following day. Otherwise, our delivery partner will proceed with RTS (Return to Shipper). Please reach out to our delivery partner to avoid any potential shipping fee and restocking fee for any return, refused, or canceled orders during a delivery attempt.
FLYING HIGH
Mobile Numbers: 09614263197, 09686565066, 09152100650, 09156700353
Hours of Operations: Monday to Saturday 8AM to 5PM (except Holidays)
Track n Trace:https://flyinghighexpress.com/trace-your-package/
JNU
Contact Person: Angelica Catahan
Contact Number: 09482464185
Email: angelica.catahan@jnulogistics.com
Hours of Operations: Monday to Saturday 9AM to 5PM (except holidays)
Track n Trace:https://jnulogistics.com/track/young_living/
Where can I check the status of my order?
Q: What do pending, shipped and cancelled mean?
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Q: It says SHIPPED but I have not yet received my order. What should I do?
Q: It says PENDING but I have already received my order. What should I do?
I received wrong or missing items, what should I do?
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The item may have recently temporarily run out of stock, had a labeling delay, missed during packing or possible pilferage in transit
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Q: What should I do if I received missing items or wrong products?
Q: For out of stocks product:
What are the things I can do inside the Experience Center?
Manila Experience Center
Davao Experience Center
Experience Center FAQs
Experience Center Rental
Manila Experience Center
Davao Experience Center
Eligibility
Request Process
Guidelines
Frequently Asked Questions
Both the Manila and Davao Experience Centers are available for your EC Exclusive Events every Saturday, from 4PM to 7PM, except if the event date falls on a month-end.
Dates are subject to approval.
· The Manila EC is available for EC Exclusive Event of achieved Diamond Leaders and Up.
· The Davao EC is available for EC Exclusive Event of achieved Gold Leaders and Up.
Both the Manila and Davao ECs rental fee is P1,000 per hour (VAT inclusive) for a minimum of 3 hours.
Events beyond 3 hours will be subject to an extension rental fee of P500 per hour.
Yes, the EC Exclusive rental is available as a venue for qualified Leaders’ roadshow events.
a. Qualified Leaders must consign the Gather & Grow: EC Exclusive Event Package. The consigned kits will be made available onsite (at the EC) during the day of the event.
b. Qualified Leaders must abide by our roadshow Terms & Conditions and policies:
· Must not have any pending unliquidated roadshow consignment
· Must have an active credit card on file
· Must submit 1 email request per event date
· Must comply with the roadshow consignment liquidation timeframe
c. Qualified Leaders renting the EC will not be eligible for the 10,000 cash subsidy from the Rose Above Challenge package.
Golds and above (below Diamond) who wish to rent the Davao EC will be given an exception to avail of the EC Exclusive Event Package.
Young Living expects our Members to utilize the EC to grow their Young Living business. Simply put, we encourage activities that leads to enrollments, trainings, and promotion of product usage. Complementary activities are allowable such as DIY classes, raindrop massage, yoga, sound bath, meditations, etc. which utilizes Young Living products.
As part of our agreement, qualified Leaders need to inform Young Living of the activities that will transpire during the exclusive 3-hour use of the EC.
To maintain the cleanliness and for pest control, we do not allow food and drinks inside the EC premises except for the consumption of Ningxia and/or Bloom Collagen Drinks. Brand Partners are expected to maintain the order and cleanliness of the experience center.
Qualified Leaders are allowed 1 hour to ingress and 1 hour to egress during their events. During ingress/egress hours, Qualified Leaders are expected to be mindful of other members conducting their own business in the EC.
Members are allowed to promote their event at the Young Living Experience Centers as “EXCLUSIVE PRIVATE EVENT” with their team names. Usage of trademarks are subject to Young Living Policies and Procedures.
We highly encourage our Brand Partners to strictly follow the 3-hour event period; as we have to cater to the needs of our other Members
Member Services will be available during the 3-hour Exclusive Event to help process other orders. However, they will not be allowed to process consignment liquidation for the roadshow package that the organizer availed.
a. Qualified Leaders should send their EC Exclusive Event request via email. Manila Experience Center: younglivingph.trainingroom@gmail.com and Davao Experience Center: ylphdavaoec@gmail.com
b. Requests must be submitted at least 2 weeks before their scheduled event.
c. Qualified Leaders will receive an email notification on the status of their rental requests within 3 business days after submission.
d. Qualified Leaders to request for consignment of the EC Exclusive Event Package. (Must follow the usual Consignment Process)
e. Upon approval of the request, qualified Leaders must settle the amount of P 3,000 within 3 business days. Otherwise, the reservation will be canceled.
f. Payment may be done over the counter at the Manila or Davao Experience Centers or via bank transfer through Young Living’s Bank of the Philippine Islands account: 1921118925.
· For payments done through bank transfer, please submit your proof of payment through email with the subject: DATE - EXCLUSIVE EC RENTAL FEE(Example: JANUARY 28 - EXCLUSIVE EC RENTAL FEE)
a. Exclusive use of the EC for 3 hours (with air-conditioning)
b. Member Services Support (for order processing only)
c. Use of available microphone (1), speakers (1) and projector (1). To be requested.
d. Use of the TV to plug in presentations.
e. Usage of available essential oils for trials and scent sampling. (Except for DIY activities or refilling of personal bottles)
f. Drinking water will be provided
Send your questions via email through:
· Manila Experience Center: younglivingph.trainingroom@gmail.com
· Davao Experience Center: ylphdavaoec@gmail.com
How can I pick up my order in the Pick-Up Center?
Pick-Up Center Cebu
Pick-Up Center Cebu Contact Information:
Contact Person: HEINTJIE REROMA CABO
Address: Unit 14, The Gallery, Pope John Paul II St., Barangay Kasambagan, Cebu City
Contact Number: 09218609667
E-mail: flyinghighcebu@gmail.com
Hours of Operations: Tuesdays to Saturdays 10AM to 6PM
Pick-Up Center Baguio
Pick-Up Center Baguio Contact Information:
Contact Person: Lindley Bag-Onga
Address: Albergo Hotel, No. 122B, 1 Villamor Drive, Barangay Lualhati, Baguio City, Benguet 2600
Contact Number: +639274219758
Hours of Operations: Tuesdays to Saturdays 10AM to 6PM
Baguio Pick-Up Center Member Lounge
Request Process
Guidelines
How do I track my delivery?
Note: The new tracker only reflects orders placed from September 1 onwards. Kindly check the tracker 24 hours upon placement of order.
Q: I got this notification from the YLPH Order Tracker. What does it mean?
Q: is there a way to contact the courier?
FLYING HIGH
LBC
Q: I got this notification from the courier. What should I do?
Shipping Rates Comparison
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Contact Us
Young Living Philippines, LLC – Philippines Branch
12F Twenty-Five Seven Bldg.
25th Street corner 7th Ave, McKinley
Bonifacio Global City, Taguig
Metro Manila
Philippines
Globe Network Toll-Free:
1-800-8976-3524
Smart & PLDT Network Toll-Free:
1-800-1118-0022
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