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Manila and Rizal Same-Day Delivery Frequently Asked Questions

Now you can place an order and get it delivered on the same day! Same-day delivery is available for both Quick Orders and Essential Rewards orders paid before 9AM PHT for Metro Manila and selected areas in Rizal:

• Caloocan, Metro Manila

• Las Piñas, Metro Manila

• Makati, Metro Manila

• Malabon, Metro Manila

• Mandaluyong, Metro Manila

• Manila, Metro Manila

• Marikina, Metro Manila

• Muntinlupa, Metro Manila

• Navotas, Metro Manila

• Parañaque, Metro Manila

• Pasay, Metro Manila

• Pasig, Metro Manila

• Pateros, Metro Manila

• Quezon City, Metro Manila

• San Juan, Metro Manila

• Taguig, Metro Manila

• Valenzuela, Metro Manila

• Angono, Rizal

• Antipolo, Rizal

• Cainta, Rizal

• Rodriguez, Rizal

• San Mateo, Rizal

• Taytay, Rizal

Orders paid beyond the cut-off time will be delivered the following day. Please keep your address and phone number information updated in the Virtual Office to ensure successful delivery.

To ensure that your order will be delivered on the same day, kindly place and pay your order before 9AM PHT. Your order should arrive on or before 8PM PHT.

All payment method types are accepted in our same-day delivery if the order is paid before 9AM PHT.

The same-day delivery service is not applicable to the following:

• Orders paid on Sundays

• Orders under review

• Orders affected by system-related issues

• During promotions, holidays, inclement weather, and other unforeseen events.

Any authorized person can receive your order. However, the 2nd delivery attempt may arrive the following day. Otherwise, our delivery partner will proceed with RTS (Return to Shipper). Please reach out to our delivery partner to avoid any potential shipping fee and restocking fee for any return, refused, or canceled orders during a delivery attempt.

FLYING HIGH

Mobile Numbers: 09614263197, 09686565066, 09152100650, 09156700353

Hours of Operations: Monday to Saturday 8AM to 5PM (except Holidays)

Track n Trace:https://flyinghighexpress.com/trace-your-package/

JNU

Contact Person: Angelica Catahan

Contact Number: 09482464185

Email: angelica.catahan@jnulogistics.com

Hours of Operations: Monday to Saturday 9AM to 5PM (except holidays)

Track n Trace:https://jnulogistics.com/track/young_living/

Where can I check the status of my order?

To know the status of your order, log in to your Virtual Office, go to My Account and click on My Order History.

Q: What do pending, shipped and cancelled mean?

Q: It says SHIPPED but I have not yet received my order. What should I do?

A: Send an email to our Member Services Team at custserv.ph@youngliving.com with your complete order details.

Q: It says PENDING but I have already received my order. What should I do?

A: Send an email to our Member Services Team at custserv.ph@youngliving.com with your complete order details.

I received wrong or missing items, what should I do?

The item may have recently temporarily run out of stock, had a labeling delay, missed during packing or possible pilferage in transit

Q: What should I do if I received missing items or wrong products?

A: Send an email to our Member Services Team at custserv.ph@youngliving.com with the following attachments: Photo of the packslip, box and products received. All requests are subject to investigation.

Q: For out of stocks product:

A: An email notification will be sent to affected members to coordinate the missing item from the order. The missing item will be delivered separately as soon as stocks become available.

Where are you located?

CLICK TO READ THE FAQS

Pick-Up Center Cebu Contact Information:

Contact Person: HEINTJIE REROMA CABO

Address: Unit 14, The Gallery, Pope John Paul II St., Barangay Kasambagan, Cebu City

Contact Number: 09218609667

E-mail: flyinghighcebu@gmail.com

Hours of Operations: Tuesdays to Saturdays 10AM to 6PM

Pick-Up Center Baguio Contact Information:

Contact Person: Lindley Bag-Onga

Address: Albergo Hotel, No. 122B, 1 Villamor Drive, Barangay Lualhati, Baguio City, Benguet 2600

Contact Number: +639274219758

E-mail: pickupcenterbaguio@flyinghighexpress.net and pickupcenterbaguio@gmail.com

Hours of Operations: Tuesdays to Saturdays 10AM to 6PM

How do I track my delivery?

Track the status of your orders easily with the new YLPH Order Tracker! Upon order placement, just wait for our SMS notification from YLPH ORDER to get your unique Order Reference Number (13xxxx).

CLICK TO TRACK YOUR ORDER

Note: The new tracker only reflects orders placed from September 1 onwards. Kindly check the tracker 24 hours upon placement of order.

Q: I got this notification from the YLPH Order Tracker. What does it mean?

A: See the notification details below:

1. Order Received by the Warehouse: Your order has been received by our team and will be processed soon.

2. Order Processed for Picking: Our team is preparing your products.

3. Order is Packed, Getting Ready for Dispatch: Your order is ready and will be handed shortly to our courier partners.

4. Order Dispatched for Delivery: Your order is on the way to you! Take note that our courier partner for Metro Manila will be Flying High or LBC for outside Metro Manila.

Q: is there a way to contact the courier?

A: Find the contact details of our couriers below:

FLYING HIGH

Contact Person: Rachelle Bimbuela

Contact Number: 09178219254 or 09686565066

E-mail: info@flyinghighexpress.com

Hours of Operations: Monday to Saturday 8AM to 5PM (except Holidays)

Track n Trace: https://flyinghighexpress.com/trace-your-package/

LBC

Contact Number: 88585999

Contact Person: LBC Customer Service - CCM

E-mail: customercare@lbcexpress.com

Hours of Operations: Monday to Sunday 9AM - 5PM (except Holidays)

Track n Trace: https://www.lbcexpress.com/track/

Q: I got this notification from the courier. What should I do?

1. Delivered

2. Undelivered - Please send an email to our Member Services Team at custserv.ph@youngliving.com with your complete order details.

3. Returned to Shipper - Please send an email to our Member Services Team at custserv.ph@youngliving.com with your complete order details.

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